Why Read This Report

In our 25-criteria evaluation of point-of-service (POS) applications providers, we identified the 13 most significant ones — Aptos, Cegid, Diebold Nixdorf, Fujitsu, Infor, Manhattan Associates, Microsoft, NCR, Oracle, PCMS, Revel Systems, SAP, and Toshiba — and researched, analyzed, and scored them. This report shows how each provider measures up and helps digital business professionals make the right choice.

Key Takeaways

Oracle, Aptos, SAP, And PcMS Lead The Pack Forrester’s research uncovered a market in which Oracle, Aptos, SAP, and PCMS are Leaders; Microsoft, Diebold Nixdorf, Manhattan Associates, Infor, Fujitsu, and NCR are Strong Performers; Cegid, Revel Systems, and Toshiba are Contenders.

Look For The convergence Of commerce, POS, And Order Management The POS market is growing because more digital business professionals see it as a way to address their top challenges. This is in large part because they increasingly trust POS providers to act as strategic partners that help them deliver compelling customer experience (CX) through the path to purchase, return, and repeat purchase.

Architecture, Scalability, And resilience Are Key Differentiators Retailers have long relied on services to integrate POS and eCommerce to deliver basic omnichannel capabilities such as endless aisle or pick up in store. To successfully deliver compelling customer and associate engagement and interaction to their retail clients, vendors must provide shared cross-channel pricing and promotion engines, an enterprise view of inventory or customers, and personalized recommendations.