MarkeTech’s goal is to deliver successful projects and services and we pride ourselves with employing best skills to achieve our goals and ensure our customers are provided with excellent service.
Our skills at a glance include:
Generic business process and workflow support
Best practice advice
- Operating System
- ERP Integration
- 3rd party application integration
- Support design
- Staging development
- Management and assessment of fault logging
- Escalations and 3rd party SLA management
- Quality Control and User Acceptance
Our projects are delivered using standard and proven methodologies from engagement through to successful pilot and rollout.
- Initial project scope
Refines project scope, includes workshops covering all aspects of requirements, defining systems architecture, functional and technical.
Deployment of customer test environment, UAT, handover, training, rollout, support. Our team of professionals work with our customers every step of the way.
Every retailer has its own specific business operations and unique practices which often go beyond the rich functionality and configuration options offered in the product. We offer you guidance with our own industry expertise and industry best practices but where there is a requirement to develop our offering for you we have a team of qualified developers to meet your needs – locally and at Rand based pricing saving both time and money.
We also have a team of developers providing development services to our partner, PCMS authors of the software we distribute. They work closely with teams of developers internationally and this gives us a global perspective of retail requirements.
Customers are offered annual support agreements covering Enterprise and Stores. These offer remote support and are negotiated with regards to customers unique requirements from standard 5 days at normal business hours and beyond. Incident support levels are included to ensure that incidents are dealt with timeously and customers are able to run their stores efficiently.