Services

OUR SERVICES

MarkeTech’s goal is to deliver successful projects and services and we pride ourselves with employing best skills to achieve our goals and ensure our customers are provided with excellent service.

Our skills at a glance include:

Application Support
  • Business Analysis

  • Configuration

  • Bespoke functionality

Process Support
  • Application Environment

  • Generic business process and workflow support

  • Best practice advice

  • Environment design

Infrastructure Support
  • Operating System
  • Database
  • Peripherals
  • Communications
  • Architecture
  • Management
Integration Support
  • ERP Integration
  • 3rd party application integration
  • Support design
  • Staging development
Annual Support
  • Management and assessment of fault logging
  • Escalations and 3rd party SLA management
  • Quality Control and User Acceptance
Projects

Our projects are delivered using standard and proven methodologies from engagement through to successful pilot and rollout.

Inception
  • Initial project scope
Elaboration

Refines project scope, includes workshops covering all aspects of requirements, defining systems architecture, functional and technical.

Transition

Deployment of customer test environment, UAT, handover, training, rollout, support. Our team of professionals work with our customers every step of the way.

Development

Every retailer has its own specific business operations and unique practices which often go beyond the rich functionality and configuration options offered in the product. We offer you guidance with our own industry expertise and industry best practices but where there is a requirement to develop our offering for you we have a team of qualified developers to meet your needs – locally and at Rand based pricing saving both time and money.

We also have a team of developers providing development services to our partner, PCMS authors of the software we distribute. They work closely with teams of developers internationally and this gives us a global perspective of retail requirements.

Support Agreements

Customers are offered annual support agreements covering Enterprise and Stores.  These offer remote support and are negotiated with regards to customers unique requirements from standard 5 days at normal business hours and beyond. Incident support levels are included to ensure that incidents are dealt with timeously and customers are able to run their stores efficiently.

Contact us to learn more about
our retail solutions